Ramston.co.uk Returns Policy

 

 

We are committed to providing quality and value on the products we sell. Ramston.co.uk offers returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Ramston.co.uk follow our general return policies, however, some products have different policies or requirements associated with them. 

 

Ramston.co.uk will accept returns within 30 days (from the date customer received goods) for the following products:

Electronics, Electrical Appliances, Bed and Mattresses, Furniture, Decor products, and other similar products.
 

  • Before returning any electrical goods which can store information, such as computers, hard drives, phones, cameras, tablets you must permanently delete your information from the item, including disconnecting your account and removing your account details, and deleting any contacts, photos and usage history. Where possible, we recommend you restore the item to its factory settings. Ramston.co.uk will not be responsible for any information left on the device, in circumstances where you could have removed the information but failed to.
     

  • In the unlikely event that an item arrives damaged or faulty condition, we might ask you to share photographs to expedite our return process. We can process a replacement for you which depends on availability.
     

  • We will not be able to honor any return in which the instructions associated with installation or assembly were not followed as per the instruction manual that led to a fault or damaged the product.
     

  • Refunds for products with a limited useful life expectancy, sold with a product-specific limited warranty will be prorated.
     

  • Due to health and safety reasons, all items being returned must be securely packaged for transport. If the item arrives in a box, it will need to be in a box including all accessories at the time of pick up. Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
     

  • If your order was delivered " sidewalk ", we will need it to be available for sidewalk collection.
     

  • If you request a refund, we will refund your amount within 7-10 working days of receipt and verification of the goods. The refunds will be made in the original payment mode.
     

  • If you want to cancel your order, please contact us or send an email to customercare@ramston.co.uk from your registered email address. Once the order is canceled, a refund can be initiated within 7-10 working days. Depending on your bank’s refund processing time, it may take further 5-7 working days to reflect the refund amount into your account.
     

  • How to Return: You can contact us on customercare@ramston.co.uk, and one of the customer representatives will in touch with you via phone or email.

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